Interviewer: What is your name?
Olivia: Olivia Quinn
Interviewer: What is your position at CSA?
Olivia: Associate Project Manager
Interviewer: What does that position entail?
Olivia: My work involves wearing a few hats—for some projects, I support CSA’s Project Managers behind the scenes. For other projects, I work as a client-facing Project Manager. If I am supporting a current PM, I will monitor schedules and reach out to contractors to ensure we can meet our deadlines, or I will organize files from the client in our internal databases. If I am in a client-facing role, I will convey questions from our internal teams to client representatives, as well as create workflows internally for our content teams to follow as they move through a project.
Interviewer: How did you become a part of CSA?
Olivia: When I was in college, I worked as a contractor for a few summers. I enjoyed supporting different departments, such as Alignment and Humanities. I studied Developmental Psychology in college, so I always gravitated toward the mission of CSA to provide outstanding educational materials to our clients. I was excited to join the Project Management department full-time, because it has allowed me to experience the client-facing side of this work in addition to the content-focused work that I reviewed as a freelancer.
Interviewer: What is the best part of your job?
Olivia: I enjoy the problem-solving aspect of this job. Sometimes creating a team workflow feels like a jigsaw puzzle—when we realize how to best use our resources to meet client deadlines efficiently, it’s very gratifying!
Interviewer: What do you wish people knew about your work at CSA?
Olivia: I wish people knew about the large number of team members working on each project. As a PM, I get to work with multiple departments and contractors every day. I am always impressed by the amount of files, deadlines, meetings, and review processes that contribute to the success of a project.
Interviewer: What do you wish schools focused on more in terms of education and why?
Olivia: When I studied Developmental Psychology, I learned about the importance of a welcoming, close-knit environment on students’ academic success. I hope that schools continue to foster spaces that encourage collaboration, questions, and the sharing of each classmate’s unique experiences and ideas.
Interviewer: What are three interesting facts about you?
Olivia: I have a twin brother; I love to draw and have created many handmade birthday cards for friends; and I enjoy running in the winter months (I find it peaceful and pleasant, as long as the temperature is above freezing!).
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