Teresa Roberts

Pronouns: she/her

As the Vice President of People and Culture Operations, Teresa is able to embrace her passion for creating and fostering a healthy workplace community where every team member can thrive. From employee engagement and talent management to strategic planning and remote workforce support, Teresa oversees initiatives that support all members of the organization—both internal staff and our wide network of contractors known collectively as “Team CSA.”

Teresa has been a part of CSA since 2004, and has supported the company through many phases of development. She developed and built the Alignment Services team, a department that continues to be at the forefront of the industry, providing alignments and other analysis of new and existing client programs. With that department up and running, she then shifted her focus to serving CSA’s internal team members. 

In addition to her prior work in Human Resources for companies such as Marriott International and The Field Museum, Teresa also has a wealth of experience with large- and small-group facilitation, leadership mentoring, and teaching effective communication strategies. She has been invited to speak about building and strengthening team connections and healthy culture development at a wide variety of business and community organizations throughout the country. She is grateful to have a role that allows her to demonstrate that experience in a way that supports this incredible team, and helps create an atmosphere that brings out the best in people. 

Highlights of Teresa’s accomplishments include:

• Facilitating internal efforts to define CSA’s core values
• Developing programs to allow managers to share best practices and ways to enhance employee satisfaction and productivity
• Implementing culture-building initiatives including a peer-to-peer recognition program to allow employees to celebrate accomplishments and teamwork
• Continuously expanding opportunities for engaging an entirely remote workforce
• Assisting with the creation of the Team CSA freelancer engagement program, an initiative designed to support and acknowledge CSA’s contractors

Teresa holds a BA in International Relations from Knox College and her certification as a Professional in Human Resources (PHR).

Teresa is a percussionist and singer, and in addition to being featured on a few studio albums, has traveled around the world teaching drumming and singing to several communities and varying age groups. One of her favorite hobbies is competitive puzzling (word puzzles are her forte). She’s also a proud nerd who loves both playing and running tabletop role-playing games whenever she gets the opportunity.

Contact Teresa at tr******@cs****.com